Should you buy a bot to help with your holiday shopping? It will help you see if customers like using bots, if they respond to nudges to use bots, and what channels they look to bots for answers. According to our report, nearly half of customers believe AI should prevent people from needing to repeat […]

Understanding Neuro-Symbolic AI: Integrating Symbolic and Neural Approaches Most machine learning techniques employ various forms of statistical processing. In neural networks, the statistical processing is widely distributed across numerous neurons and interconnections, which increases the effectiveness of correlating and distilling subtle patterns in large data sets. On the other hand, neural networks tend to be […]

What Is ChatGPT? Everything You Need to Know About the AI Tool ChatGPT is an artificial intelligence (AI) chatbot built on top of OpenAI’s foundational large language models (LLMs) like GPT-4 and its predecessors. We are announcing experimental support for AI plugins in ChatGPT — tools designed specifically for language models. Plugins can help ChatGPT […]